Access and Update Your Membership Details

Introduction

The Member Center is the central place to manage your membership information, to view your sharing details, and to view (and print) your Member ID card. Take some time to familiarize yourself with the Member Center to improve your experience with REDEEM^® HealthShare.

You can make the following updates to your membership details independently:

• Adding a new provider to your care team.
• Add or update email addresses for yourself and family members.
  Note: Household members age 18 and older must have an individual email address to use Telehealth through NB Telemedicine.  
• Print a copy of your membership id card.
• Upload a profile picture.
• Update your street and mailing address.
  Note: This is also where to find instruction to update your phone number.

If the changes you need to make are not listed above, see Contacting Member Care for Membership Updates.

Procedure

Based on the membership details you want to update or edit for yourself or your family, see the options below.

Add a New Provider to Your Care Team

If you need to add a new provider to your care team, follow these steps:

1. Sign in to the Member Center.
2. From the Member Center menu options, select Care Team. A side panel automatically opens.
3. Select Search Now. A new search option will appear.
4. In the search bar, type your new provider's name, the office name, or the type of care in the search bar. A list of possible providers will display.
5. When you find the correct provider, select Add to Care Team. Your care team page will now include that provider.

Add or Update Email Addresses for Yourself and Family Members

To add email addresses for family members, follow these steps:

1. Sign in to the Member Center.
2. From the Member Center, in the upper right, select the photo or the initials icon.
3. From the dropdown options, select Account. 
4. Select Household tab. All family member’s names will be listed.
5. Select the Pencil icon. The Update Member screen will display.
6. In the Email field,  type your own or your family member’s email address.
7. Select Save.

Print a Copy of Your Member ID Card

You might wish to keep a printed copy of your member ID card to file or take with you to a provider visit. To print your Member ID card, follow these steps:

1. Sign in to the Member Center.
2. From the Member Center menu options, select Sharing. A side panel automatically opens.
3. In the Program Details section, select the printer icon. A copy of your member ID card opens.
   
4. In the upper right, select the printer icon. The Print screen will open.
5. In the Printer field, select the drop-down arrow. Your personal printer information will appear.
6. Select your printer from the options.
7. Select Print.

Upload a Profile Picture in the Member Center 

If you are a new member, or this is your first time visiting the Member Center, you may wish to include a photo of yourself to make your page more personal. To upload a photo of yourself, follow these steps:

1. Sign in to the Member Center.
2. From the Member Center, in the upper right, select either the photo or the initials icon.
3. Select Account. 
4. Select or tap inside the Drag & Drop box. A new window opens. You can either:
   • Upload a photo from your personal files.
   • Drag a photo from your computer to the Drag & Drop box.
5. Select Save Profile.

Update Your Street and Mailing Address

You can update your home address or your phone number on your own.

1. Sign in to the Member Center.
2. From the Member Center, in the upper right, select the photo or initials icon.
3. Select Account. 
4. Select the Addresses tab to make necessary updates. The Street Address Mailing Address page will open.
   Note: If you need to update only your phone number, you update it on this page as well.