Guidelines - IV.L Misuse of Trust and Accountability

The funds which members receive from other members are given explicitly and specifically for eligible medical bill amounts. Members receiving these funds are obligated to use these funds for no other purpose. If all or part of a bill that was shared in full is forgiven or paid by other means, the receiving member must contact Member Care for instruction of sending the extra money on to a member with a need yet unpublished.

Members commit to act with integrity. REDEEM HealthShare will involuntarily inactivate a membership if a member presents a falsified need, uses deceptive practices, or participates in another member’s misuse of trust.

Members submitting bills further commit to working with REDEEM HealthShare staff and designated third parties to determine if the bills are shareable, to seek fair and reasonable prices from providers, and to document amounts paid to providers.

When an issue of misuse of trust by a current or inactive member arises, the administrative office may seek the assistance of the member’s Christian church and provide it with the necessary information to address the issue and hold the member accountable. The member may request resolution of the question through the mediation and arbitration provisions of the Guidelines.