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      Updating your payment method

      This article provides steps to make updates to your financial information and can help you resolve a failed payment notice.

      Updating your financial information

      If you have an updated credit card or changed the bank account used to pay your monthly share, you can update it at any time, however, you must add all new information, you cannot make changes by editing current information.

      Take care to enter your information accurately as any mistakes might result in a failed payment.

      Resolving a failed payment notice

      If you receive a failed payment notice on your Share Stream, you will need to update your payment method. You must add all new information; you cannot make changes by editing current information.

       To start making updates or to resolve the failed payment, begin with these steps: 

      1. Sign into REDEEM™ HealthShare, the Member Center displays.
      2. In the menu, click My Sharing.
      3. Click Permissions, the Sharing Permissions page opens.
      4. In the Funding Option(s) section, click Edit, the type of payment method or banking information displays.
        • To update your credit card information, see Updating credit card Information in this article.
        • To change your bank account, see Adding a new bank account in this article.

        Updating Your credit card information

        To update your credit card information, follow these steps:

        1. In the Payment Method section, click the drop-down arrow, the Payment Method page displays.
        2. Select Credit Card, the Card Address section displays.
        3. Click Add Credit Card.
        4. In the Card Address section, type the required information.
        5. Click Save.

        Adding a new bank account

        To make any banking updates, you must add a new account, you cannot make changes by editing an existing account.

        To update your banking information, follow these steps:

        1. In the Payment Method section, click + Add New Account, the Add Account screen opens.
        2. In the Add Account section, select Individual or Business.
        3. Type the account holder information and financial information in the appropriate sections.
        4. Click Add Account.
        5. Click Save.