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Manage Funding Codes in the Sponsor Center

Introduction

As the Sponsor Administrator or Group Administrator, you will manage funding codes for a group. This article provides the instruction you need to resend or expire codes. For basic code information, see Tips.

Procedure

To resend or to expire a token, follow these steps: 

  1. In the Sponsor Center navigation menu, select Home to view the Group(s) card.
  2. In the Group(s) card, select the dropdown arrow.
  3. From the options, select the appropriate Sponsored Group name.
  4. In the Group Members section, type the member’s name in the First Name and Last Name fields. Matching results will appear.
  5. In the Actions column, select the Ellipsis icon and based on the requested action, either:
    1. Select Resend Code if you need to generate a new email (member cannot locate the original email).
    2. Select Expire Code if a member chooses not to participate in a REDEEM® group when invited. Group funding codes remain valid until you expire them.
      Important: If the funding code has already been used for a membership payment, you must remove the member from the group. For instruction, see Remove a Member From a Group.

Tips

  • The Expire Code option is available only when the billing code is in one of the following statuses: Invited, Active, or Created.
  • The Start Date listed is the earliest date the recipient can use the funding code to pay for an individual or household membership. It is not the membership start date.  
  • The End Date listed is the date that the Sponsor will stop paying for an individual or household membership. It represents the membership expiration date. The Group Members section as seen in Sharable Sponsor Center that shows Token Status, Start Date, and End Date.

 

As a member of REDEEM HealthShare, reading and understanding the Sharing Guidelines is important.