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Navigating the Member Center to monitor your bills

This article is a guide for viewing your bills in the Member Center.

Once you or your provider have submitted bills to REDEEM™ HealthShare Ministry, the bills move from processing to sharing. You can view real time updates on your bill by checking the bill stage and status. 

To access the bill information page, follow these steps:

  1. Sign into REDEEM HealthShare. The Member Center
  2. In the navigation menu, select My Medical Bills.
  3. Click Monitor Bills. The Needs for page will open and defaults to the family member’s bill that is currently in the Processing stage.

If you are comfortable navigating the site on your own, you can look up your family’s information using the multiple options provided on the Monitor Bills page.

If you need more assistance on how to navigate this page to view your household bills, see each heading below for options.

Viewing bills using the list or tiles icon option

 You can view your bills by List list icon in Sharable icon or Tile tile icon in Sharable icon.

  • In the List view, scroll to the bottom of the screen to view bills using the quantity option. You can filter by:
    • Member Name
    • Bill #
    • Need Description
    • Provider Name
    • Service Date
    • Amount
    • Status
      NOTE: You may need to drag the scroll bar to the right to see all fields.
  • In the Tile view, you can see each member’s information on individual cards. You can click a specific card to see the breakdown of charges and bill details.
Viewing bills by choosing specific family member option

To view only a specific family member, follow these steps:

  1. At the Needs for Household section, click the dropdown arrow.
  2. Select the specific family member to view their specific bill.

 Viewing bills using the specific status option

 To view bills by specific statuses you can select each tab option.

  • Select the Submitted tab to view the bills that await processing. 
  • Select the Processing tab to view the bills currently being processed for eligibility of sharing.
  • Select the Completed tab to view the processed bills. Here, you can also view and print the Explanation of Sharing (EOS) for selected bills. 
    NOTE: You may need to recheck download availability for bills that recently closed. 

For descriptions of status terminology, see Understanding bill statuses.