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Pharmacies Unfamiliar With Drexi

Introduction

This article explains what information to give the pharmacy and what to do if pharmacy staff need help processing the information so you can receive the appropriate discounts.

Information

REDEEM® HealthShare understands that not all pharmacies have Drexi in their pharmacy management systems. Ask the pharmacy to input the following information into their system:

  • Membership ID
  • GRP
  • BIN
  • PCN

The screenshot indicates (shown outlined in a red box) where to locate the information.

red box around the required information that a pharmacy requires for its system

If the pharmacy staff hesitates to accept your REDEEM Membership card, ask them to call Drexi at (844) 728-3479.

Drexi customer service hours:

  • Monday – Friday 5 a.m. to 7 p.m. Mountain time
  • Saturday – 7 a.m. to noon Mountain time
  • Sunday – Closed

Alternate options for contacting the Drexi pharmacy team:

    • Ask the pharmacy to call the Member Care Center at 1-877-641-1579.
    • When pharmacy staff hear the first prompt, press 2.
    • When pharmacy staff hear the second prompt, press 1. This will connect the pharmacy staff with REDEEM HealthShare Member Care who will transfer pharmacy staff to Drexi customer service.
    • A Drexi customer service representative will request the member information (found on the member card) to confirm the discounted price.