Using Telemedicine

Introduction

As a member of REDEEM^® HealthShare, when you or a family need non-emergency care, you have access to telemedicine using an approved Telehealth provider through the Member Center.

Information

Your Annual Unshared Amount (AUA) or any co-share does not apply for telemedicine appointments. Only telehealth visits done via the Member Center are eligible for sharing.

Important: If you bypass the Member Center and go directly to the MDLIVE site, you will be charged a consultation fee.

Scheduling an Appointment

When you need to schedule an appointment for you or a family member, Telehealth offers a convenient and affordable option to get medical care without requiring an in-office visit. 

To schedule a medical visit, follow these steps:

In the menu, click Telehealth, the who needs help today? page displays.

1. Sign into REDEEM™ HealthShare, the Member Center automatically opens.
2. From the menu, click TeleHealth, the Who needs help today? page displays.
3. Choose the member who requires care, the Request an appointment page opens.
4. Click Get Started.
5. Complete the questions on the Select the State and Type of Service page.
6. Follow the prompts. The pathway buttons display a check mark to indicate that you have completed the appropriate step.

Prescription Process

When the provider determines that you need medication, he or she can write a prescription for a non-narcotic medication only (non-controlled substances). The provider can send the prescription request directly to the pharmacy of your choice.

If your pharmacy is unable to receive e-prescriptions, the provider can generate a traditional prescription to sign and fax to the pharmacy of your choice.

Treatment

Through MD LIVE only, the following is a list of common conditions that telemedicine can treat (not an exhaustive list):

• Common cold
• Allergies
• Constipation
• Cough
• Diarrhea
• Fever
• Flu
• Headache
• Vomiting
• Pink eye
• Sore throat