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Contacting the Member Care team for membership updates

This article provides information about when you must contact the Member Care team to make specific updates to your membership details.

Contact REDEEM™ HealthShare by phone (877-641-1579) or email Member Care team to make any of the following changes to your membership:

  • Update your name.
  • Update your email address.
  • Remove a member to the household.
  • Add a new member to your household. You'll begin this process by completing a PDF, see the heading Adding a new member to your household to continue with this update. 
    IMPORTANT: Adding or removing a member to your household may impact your Share Amount and the change will show in the following months Share Notice.

For other updates not listed in this article, you can make other updates to your membership details independently. For changes you can make on your own, see Accessing and updating your membership details.

Adding a new member to your household

 To add a new member to your household, follow these steps:

  1. Access this application to add on family members.
  2. Type the required information into the appropriate fields.
  3. When you have completed the form, at the bottom of the application page, click the email link provided on the PDF. The REDEEM HealthShare email address should automatically populate in the To field of your personal email.
  4. In the subject line, type Adding a family member.
  5. Type any message you want.
  6. Attach the completed form to the email.
  7. Click Send.