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Credit Card Failures and Resolutions (EFT)

Introduction

Occasionally, credit card transactions will fail. This article provides the information you need to resolve a failed transaction notice. 

Information

Once you resolve the error, you must manually fund your Share Wallet. See Manage Your Share Account Information, section Manually Fund Your Share Account After EFT Failure for step-by-step instructions to initiate payment.

The table lists the possible error and the resolution.

Error Resolution
Do Not Honor Contact your card issuer for more information.  
Expired Card Use another card or add the updated card to your Share Account. See Manage Your Share Account Information, section Update Your Credit Card Information for instructions.
Incorrect Number If you entered the credit card number incorrectly, the system does not allow you to edit it. You will need to add the card again by completing the workflow in Manage Your Share Account Information, section Update Your Credit Card Information.
 Incorrect CVC or CVV 

If you entered the CVC or CVV code incorrectly, the system does not allow you to edit it. You will need to add the card again by completing the workflow in Manage Your Share Account Information, section Update Your Credit Card Information.

Note: Master Card uses CVC and Visa uses CVV.
 Insufficient Funds  Use an alternative payment method, or contact your financial institution, or credit card company 
 Card Not Supported  Contact your card issuer to confirm that you can use the card to make the transaction.