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Manage Your Share Account Information

Introduction

During the membership application process, you activated your Share Account on the Virtual Share Exchange (VSE) platform. Here, you either linked to your external bank account for electronic funds transfer (EFT) payments or you saved a credit card number to make payments.

REDEEM™ HealthShare processes your Monthly Share Deposit Amount so you can fund your Share Wallet. Each month you will fund your Share Wallet by initiating the payment transfer.

This article provides step-by-step instructions to update your payment information.

Note: If you receive notice of failed payment you might need to update your payment method based on the message you receive.

Procedure

You cannot make changes by editing any existing account. You must either add a new credit card or add a new bank account.

To manage your Share Account information, follow these steps:

  1. Sign in to the Member Center.
  2. In the upper right, select your account icon.
  3. From the options, click Account. Your account page will open and automatically default to the Personal Information tab.A list of tabs appears at the top of the screen: Personal Information, Address, Household, My Care Team, Disclosures, Permissions
  4. From the tabs, select Permissions. the Sharing Permissions page opens. A red arrow pointing to the Permissions tab.
    • To update your credit card information, see Update Credit Card Information in this article for further instruction.
    • To change your bank account, see Add New Bank in this article for further instruction.
    • To manually fund your Share Account, see Manually Fund Your Share Account After EFT Failure in this article for further instruction.

Update Your Credit Card Information

To update your credit card information, follow these steps:

  1. In the Funding Option(s) section, click Edit. The Payment Method defaults to your current method of payment.
  2. In the Payment Method section, click the drop-down arrow, select Credit Card.
  3. Click Add Credit Card.
  4. Type your information in the Card Address.
  5. In the Card number field, type the credit card number.
  6. In the MM/YY field, type the expiration date on the credit card.
  7. In the CVV field, type the 3-digit code (found on the back of your credit card). 
    Note: if you are using a Master Card, it might read CVC on your credit card.
  8. From the Funding Option(s) section, click Save. In the upper right, a confirmation note will display.

Add a New Bank

To change your banking information, follow these steps:

  1. In the Funding Option(s) section, click Edit. The Payment Method defaults to your current method of payment.
  2. In the Payment Method section, click the drop-down arrow, select ACH.
  3. Click Add New Account. The Add Account screen opens.
  4. Select Individual or Business.
  5. Type the information in the required fields.
  6. Click Add Account.
  7. From the Funding Option(s) section, click Save. In the upper right, a confirmation note will display.

Manually Fund Your Share Account After EFT Failure

If you receive an email or SMS notification about an electronic fund transfer (EFT) failure, you must update your payment method when you get an EFT failure notification regardless of the failure message. You must resolve the EFT failure and pay the Total Share Amount using the manual payment process.

To manually fund your Share Account after an EFT failure, in the Payment Details section, select Pay Now. This action will initiate payment of the Total Share Amount Due, including all past due Share Notices and Failed App Fees.