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Fix a Bill Submission

Introduction

REDEEM™ HealthShare requires itemized details when you submit a medical bill which allows the ministry to timely process the eligible bill for sharing. A medical bill differs from a common receipt.

If you submitted a medical bill without itemized information and received a request to submit additional information, this article provides step-by-step instructions to complete this request. Note: If you have a new bill (not an update to a recently submitted bill), see Submit a Medical Bill.

The healthcare industry often uses multiple terms interchangeably to describe a medical bill such as (not a comprehensive list):

  • Superbill
  • Itemized statement
  • Patient ledger
  • Account history

Procedure

To submit or upload additional information, such as a super bill or itemized information, follow these steps:

  1. Log in to the Member Center.
  2. In the Member Center navigation menu, click Medical Bills.
  3. Click Monitor Bills.
  4. In the upper center of the Member Center page, click Submitted. Member Center page with the Submitted tab selected to view submitted bills. 
  5. Locate the bill that is missing information. you will see a red Attention banner on the upper right of the bill.
    Bill that needs attention
  6. Click the bill needing attention. A navigation scree, Submission # will open on the right indicating the additional documents you must upload.
  7. Click Upload additional documents and that screen will open.The Upload additional documents screen when your bill needs attention. This is from the Submitted bills page.
  8. (optional) In the Additional Comments field, type the details about the doctor's visit or other information.
    Note: While optional, providing this information might reduce bill processing time.
  9. Click inside the Upload Documents (10 max) section to complete the request.
  10. Click Submit. A confirmation banner will appear in the upper right.