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Monitoring Your Bills

Introduction 

This article is a guide for viewing your bills in the Member Center. 

Procedure

Once you or your provider has submitted bills to REDEEM® HealthShare Ministry, the bills move from the submitted to completed stage. You can view real time updates on your bill by checking the bill stage and its status.

To access the bill information page, follow these steps:

  1. Log in to the Member Center. 
  2. From the navigation menu, select Medical Bills.
  3. Select Monitor Bills. The Needs for page will display the bills currently in the Processing stage.
    Processing tab automatically displays in the member center.
  4. To view bills by other stages, select any other tab. The bills in that stage will appear.
  5. Based on your viewing preference, select the List List view icon. icon, or the Tile Tiles iconicon.
    Note: If you are on a mobile device, your view is limited to List only format.
    • In the List view, from thee Submission # column, select any bill. A panel opens, see picture below.
    • In the Tile view, select any bill. A panel opens, see picture below.Bill information panel.
  6. From inside the panel. select the Bill journey iconicon to read general details about your bill.

Viewing Bills That Need Attention

To view bills requiring your attention, follow these steps:

  1. Select the Submitted tab. Any bill that needs your attention will display either a red dot in the Status column (List view) or red attention banner (Tile view).A red attention indicator on a bill that either requires additional information or has been rejected.
  2. Choose the bill you want to view. A Submission # screen will open.
    • From the List view, select the bill from the Submission # column. See sample bill information screen below.
    • From the Tile view, select on the bill. See sample bill information screen below.
      sample bill information.sample bill information for a rejected bill.
  3. In the Status row of the panel, you can read the reason the bill needs attention.

If your bill is missing information, see Fix a Bill Submission for step-by-step instruction to provide the ministry with the additional documents necessary to keep your bill moving 

References

To understand stages and statuses of a bill and the status descriptions, see Understanding Bill Stages and Statuses.