Submit a Balance Bill

This instructional article provides you step-by-step instructions to submit a balance bill. To learn if you have a balance bill, see the article Determining if You Have a Balance Bill.

The step-by-step information in this article is for submitting a balance bill only. See these other articles to:

• Submit a Pharmacy Bill
• Submit a Medical Bill
• Submit a FlexShare™ Bill

To submit the balance bill, follow these steps:

1. Sign into REDEEM™ HealthShare. The Member Center automatically opens.
2. From the menu, select My Medical Bills.
3. Select Submit Bills.
4. Select Balance Bill.
5. Complete the additional required questions.
   • 2. Member that Incurred Expenses
   • 3. Has the bill been paid in full or partially paid?
   • 4. For your reference, give this bill a nick name.
6. Select Next. The Submit a Balance Bill screen displays.
7. Type your Additional Information into the required fields.
8. Upload the balance bill statement and these additional supporting documents, if available:
   • Balance Bill Statement
   • EOS, if available
   • Proof of Payment Receipt, if available
   • Consent for us to reach out to your Provider on your behalf
9. Select I agree to the Consent terms.
10. Click Submit. A pop-up note Need is submitted successfully displays.