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Submitting a balance bill

This instructional article guides you through the steps to submit a balance bill. See the article Determining if you have a balance bill to learn more about a balance bill.

The step-by-step information in this article is for submitting a balance bill only. See these other articles for:

To submit the balance bill, follow these steps:

  1. Sign into REDEEM™ HealthShare. The Member Center automatically opens.
  2. From the menu, select My Medical Bills.
  3. Select Submit Bills.
  4. Select Balance Bill.
  5. Complete the additional required questions.
    • 2. Member that Incurred Expenses
    • 3. Has the bill been paid in full or partially paid?
    • 4. For your reference, give this bill a nick name.
  6. Select Next. The Submit a Balance Bill screen displays.
  7. Type your Additional Information into the required fields.
  8. Upload the balance bill statement and these additional supporting documents, if available:
    • Balance Bill Statement
    • EOS, if available
    • Proof of Payment Receipt, if available
    • Consent for us to reach out to your Provider on your behalf
  9. Select I agree to the Consent terms.
  10. Click Submit. A pop-up note Need is submitted successfully displays.