Submit a Balance Bill

This instructional article provides you step-by-step instructions to submit a balance bill. To learn if you have a balance bill, see the article Determining if You Have a Balance Bill.

The step-by-step information in this article is for submitting a balance bill only. See these other articles to:

• Submit a Pharmacy Bill
• Submit a Medical Bill
• Submit a FlexShare™ Bill

To submit the balance bill, follow these steps:

1. Sign into REDEEM™ HealthShare. The Member Center automatically opens.
2. From the menu, select My Medical Bills.
3. Select Submit Bills.
4. Select Balance Bill.
5. Complete the additional required questions.
   • 2. Member that Incurred Expenses
   • 3. Has the bill been paid in full or partially paid?
   • 4. For your reference, give this bill a nick name.
6. Click Next. The Submit a Balance Bill screen displays.
7. Match the balance bill statement you received from your provider to the corresponding bill listed under the Additional Information section.
   Note: You can filter by Bill # or Service Date or Provider Name.
8. Select the appropriate bill. The required fields automatically populate. 
9. Upload these documents:
   • Balance bill statement.
   • (if available) Explanation of Sharing
   • (if available) Proof of payment receipt.
10. Once you upload your documents successfully, select I agree to the Consent terms.
11. Click Next. An option to update your most recent prayer request will open.
12. (optional) Select Update. Type an update to your most recent prayer request. If you don’t have an update to provide or want to skip the update, then go to the next step.
    Important: do not select Cancel because this will cancel your submission.
    
13. Click Submit. A pop-up note Need is submitted successfully displays.