Submit a Balance Bill

Introduction

This instructional article guides you through the steps to submit a balance bill. For information about a balance bill, see Determining if You Have a Balance Bill.

The step-by-step information in this article is for submitting a balance bill only. See these other articles to:

• Submit a Pharmacy Bill
• Submit a Medical Bill
• Submit a FlexShare® Add-on Bill

Procedure

To submit the balance bill, follow these steps:

1. Sign into Member Center.
2. From the menu, select Medical Bills.
3. Select Submit Bills. The Submit a Bill screen displays.
4. Select Balance Bill.
5. Complete the required fields.
6. Select Next. The Submit a Balance Bill screen displays.
7. Match the balance bill statement you received from your provider to the corresponding bill listed under the Additional Information section.
   Note: You can filter by Bill # or Service Date or Provider Name.
8. Select the appropriate bill. The required fields automatically populate. 
9. Select inside the Drag & Drop Documents here field to upload the bill and any additional documents you have. You must include:
   • Balance bill statement.
   • (if available) Explanation of Sharing
   • (if available) Proof of payment receipt.
10. Once you upload your documents successfully, select the consent checkbox.
11. Select Next. A prayer request screen will open.
12. Type an updated prayer request.
    Important: Do not select Cancel because this will cancel your submission.
13. Select Submit. A confirmation note displays.